Outstanding Balance Resolution
Turn outstanding balances into plans to pay.
Unpaid balances turn into holds, and holds block registration. Students often ignore notices because they don’t know where to start, and staff explain the same options one student at a time. Arbol puts a plan to pay right next to the amount owed. Students see their options and next steps, and your team sees who is stuck before the hold takes effect.
How it works
- Add an Arbol link to balance notices and hold messages. Every student who owes gets a path forward, not just a bill.
- Students review their balance next to their aid and resources. They see exactly what’s left to cover.
- Arbol helps them close the gap with payment plans, funding options and cost savings.
- Each student gets dated next steps and reminders before deadlines. Holds get cleared before registration.
- Staff see who is stuck and why. Outreach goes to the toughest cases first, with less back-and-forth.
The result: students stay enrolled and registered, and outstanding balances are 35% lower.*
*Results across participating Arbol customers. Individual results may differ.
